Refund and Returns Policy

i Refund Policy Overview

At Battle Patches, our goal is to provide quality custom patches made according to the artwork, specifications and requirements approved by the customer. Because most of our products are specially produced for individual customers, our return and refund process is different from that of standard retail products.

We encourage every customer to carefully review their artwork, size, colors, patch type, backing, quantity and other specifications before approving an order for production. Our team is available to help answer questions before production begins.

1 Custom-Made Products

Battle Patches specializes in custom products created from customer artwork, logos, text, specifications and design instructions. These products are made for the individual customer and may not be suitable for resale to another customer.

For this reason, custom patches are generally final sale once production has begun. We do not normally accept returns of correctly manufactured custom patches because of a change of mind, incorrect ordering decisions made by the customer, or a desire for a different design after approval.

• Custom embroidered patches.
• Custom PVC and silicone patches.
• Custom chenille patches.
• Custom woven and printed patches.
• Custom leather patches.
• Custom sequin and specialty patches.
• Other products specially manufactured according to customer specifications.

This does not remove your rights where applicable law provides protections for defective, damaged, misrepresented or incorrectly supplied products.

2 Order Cancellation

If you need to cancel an order, please contact Battle Patches as soon as possible. Cancellation requests should be submitted before production begins.

An order may be eligible for cancellation when we have not yet started production and have not committed significant production resources to the order.

• Cancellation requests are reviewed individually.
• Orders already in production may not be cancelled.
• Artwork, setup, digitizing or preparation charges may already have been incurred.
• If production has started, a full refund may not be available.
• Any approved refund will be handled using the applicable payment method where reasonably possible.

3 Artwork, Proofs & Production Approval

Before production, Battle Patches may provide artwork, specifications, digital proofs or other order details for customer review. Customers are responsible for carefully checking the information provided for approval.

Customers should review the spelling, artwork, dimensions, colors, shape, text, quantity, patch type, backing and other specifications before approving production.

Once a customer approves artwork or confirms that an order is ready for production, changes may no longer be possible without additional cost or delay.

4 Returns

Because custom patches are manufactured specifically for each customer, we generally do not accept standard returns for correctly produced custom orders.

A return may be considered when there is a significant issue with the order, such as a manufacturing defect, substantial damage, or an incorrect product supplied by Battle Patches.

• Do not send products back without contacting us first.
• Unauthorized returns may not be processed.
• We may request photographs or other information before approving a return.
• If a return is approved, we will provide appropriate return instructions.

5 Damaged Orders

We understand that shipping and handling can sometimes create unexpected problems. If your package arrives damaged, please contact Battle Patches as soon as reasonably possible after delivery.

To help us investigate a shipping-related issue, we may ask you to provide photographs of the shipping package, shipping label, packaging materials and damaged products.

• Keep the original packaging when possible.
• Take clear photographs of visible damage.
• Contact us promptly after receiving the order.
• Do not discard damaged items before we have had an opportunity to review the claim.

After reviewing the situation, Battle Patches may, where appropriate, offer a replacement, partial refund, full refund or another reasonable resolution.

6 Defective or Manufacturing Issues

If your custom patches arrive with a genuine manufacturing defect or a substantial production issue, please contact us so our team can review the order.

Examples of an issue that may qualify for review can include significant production defects, substantial damage caused during fulfillment, or products that materially differ from the approved order specifications.

Minor variations can occur with handmade or custom manufactured products. Slight differences in thread, color appearance, texture, positioning or finishing may occur and do not necessarily constitute a defect.

7 Incorrect or Missing Items

If you receive an item that does not match your order, or if an expected item is missing, please contact Battle Patches promptly.

We may compare the delivered products with the order information, approved artwork, production records and shipping information to determine the appropriate resolution.

• Incorrect patch type.
• Incorrect quantity supplied.
• A materially different approved design.
• Missing products from an order.
• Other significant fulfillment errors.

If the issue is confirmed to be a fulfillment or production error on our part, we will work with you toward an appropriate replacement, refund or other resolution.

8 Shipping & Delivery Issues

Battle Patches works with shipping and delivery providers to send completed orders to the address supplied by the customer.

Customers are responsible for providing accurate shipping information. Delays or additional costs caused by an incorrect or incomplete address may not qualify for a refund.

Carrier delays, weather, customs processing, service interruptions and other events outside our reasonable control may affect delivery times.

• Verify your shipping address before placing an order.
• Monitor tracking information when provided.
• Contact us if tracking indicates an unusual delivery problem.
• Allow reasonable time for carrier investigation when required.

9 Refund Process

When a refund is approved, Battle Patches will process the applicable amount using the original payment method when reasonably possible.

The time required for a refund to appear in a customer’s account can depend on the payment provider, bank or card issuer. Battle Patches does not control the processing time of third-party financial institutions.

Depending on the circumstances, an approved resolution may involve a full refund, partial refund, replacement, store credit or another appropriate solution.

10 Samples and Sample Orders

Sample products may be requested to help customers evaluate materials, colors, construction, finishing or overall product quality before placing a larger custom order.

Sample orders are subject to their own pricing, production and shipping requirements. A sample is not necessarily identical to the final production order when the customer later changes specifications.

Customers should review sample products carefully and communicate any desired changes before approving a larger production order.

11 Customer Responsibilities

Customers play an important role in ensuring that custom orders are produced correctly. Before production, please carefully review all information supplied for your order.

• Confirm artwork and spelling.
• Confirm patch dimensions and quantity.
• Confirm colors and material selection.
• Confirm backing and finishing options.
• Confirm the shipping address and contact information.
• Communicate changes before production begins.

Battle Patches will make reasonable efforts to help identify potential issues during the ordering process, but the customer remains responsible for reviewing and approving the final specifications.

12 Situations Generally Not Eligible for Refund

Unless required by applicable law or otherwise agreed by Battle Patches, the following situations generally do not qualify for a refund or return:

• Customer changes their mind after production begins.
• Customer no longer needs the custom patches.
• Customer approves artwork and later dislikes the approved design.
• Customer provides incorrect artwork or specifications.
• Customer provides an incorrect shipping address.
• Minor variations that are normal for custom products.
• Products damaged after delivery through customer misuse, improper storage or handling.
• Unauthorized returns sent without prior approval.

13 Our Approach to Customer Concerns

We understand that every custom order is different. If something does not look or feel right, we encourage you to contact Battle Patches rather than immediately assuming that there is no solution.

Our team will review the order details and work with the customer to understand what happened. Where an issue is caused by a production or fulfillment error, we will make reasonable efforts to provide an appropriate resolution.

We believe clear communication is the best way to resolve order concerns quickly and fairly.

14 Changes to This Policy

Battle Patches may update this Refund and Returns Policy when our products, services, business practices or applicable requirements change.

Any updated version will be published on this page. Customers are encouraged to review the policy before placing an order if they have questions about cancellations, returns or refunds.

15 Contact Battle Patches

If you have a question about a refund, return, cancellation, damaged package, defective product, replacement or any other order concern, please contact Battle Patches as soon as possible.

When contacting us about an existing order, please provide your order information and a clear description of the issue. Photographs may also be helpful when reporting damage, defects or incorrect products.